United Airlines to "Mobilize" Airport Customer Service Representatives with Apple's iPhone 6 Plus
United will give more than 6,000 customer service representatives an iPhone 6 Plus
Agents will have the ability to solve more customer issues "on-the-go," anywhere in the airport
December 02, 2015
CHICAGO, Dec. 2, 2015 /PRNewswire/ -- United today announced the airline will equip its customer service representatives in the company's U.S.-based hubs with Apple's iPhone 6 Plus, enabling agents to meet customers' needs more quickly while having access to additional operational information at their fingertips.
United will begin distributing the devices to its more than 6,000 hub-based customer service representatives next year. The iPhones will enable agents to assist customers who have checked into their flights with several pre-departure actions, including printing boarding passes and baggage tags anywhere in the airport. Customer service representatives will also be able to assist customers with alternate flight options, helping employees at customer service locations provide additional attention to those with more complex needs.
Future enhancements will include tools to provide full check-in capabilities in airport lobbies and the ability to offer customers much of the same functionality as traditional airport kiosks.
"Our employees told us they needed better tools to serve our customers, especially during severe weather and busier travel times," said Jon Roitman, United's senior vice president of airport operations. "We have seen great success with the custom-made tools on the iPhone 6 Plus and believe expanding the use of a smart phone device with other applications is a great investment in our employees."
A photo is available at http://newsroom.united.com/aophones.
The deployment of the iPhone 6 Plus to United's hub customer service representatives follows the airline's distribution of iPhones to flight attendants last June and iPads to pilots in August 2011.
United Airlines and United Express operate an average of nearly 5,000 flights a day to 352 airports across six continents. In 2014, United and United Express operated nearly two million flights carrying 138 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates more than 700 mainline aircraft, and this year, the airline anticipates taking delivery of 34 new Boeing aircraft, including the 787-9 and the 737-900ER. United is also welcoming 49 new Embraer E175 aircraft to United Express. The airline is a founding member of Star Alliance, which provides service to 192 countries via 28 member airlines. Approximately 84,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.
About iPhone 6 Plus
iPhone 6 Plus features a 5.5-inch Retina HD display and is packed with innovative technologies in a dramatically thin and seamless design that is comfortable to hold and easy to use. iPhone 6 Plus includes: the Apple-designed A8 chip with second generation 64-bit desktop-class architecture for blazing fast performance and power efficiency; advanced iSight and FaceTime HD cameras; and ultrafast wireless technologies. It also includes iOS 9, the world's most advanced mobile operating system, which brings more intelligence to iPhone with proactive assistance, powerful search and improved Siri features, a redesigned Notes app, detailed transit information in Maps, and an all-new News app, all while protecting users' privacy.
SOURCE United Airlines
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