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United Airlines Delivers Best On-Time Summer Performance in Company History

September 02, 2016

CHICAGO, Sept. 2, 2016 /PRNewswire/ -- United Airlines continued its stretch of record-breaking operational performance by achieving its best on-time results for a summer travel season in company history. Beginning June 1 through Aug. 31, more than 76 percent of mainline and regional flights arrived on time, representing a five percent increase over summer 2015 and a nearly 10 percent increase over summer 2014.

United Airlines continued its stretch of record-breaking operational performance by achieving its best on-time results for a summer travel season in company history. Beginning June 1 through Aug. 31, more than 76 percent of mainline and regional flights arrived on time, representing a five percent increase over summer 2015 and a nearly 10 percent increase over summer 2014.

About this Infographic:

Celebrating United's best summer ever in company history for on-time performance. United maintained a top-tier ranking in key arrival and departure measures while flying over 53 million passengers to destinations across the globe.

Company best: arrivals and departures.

More flights arrived and departed on time between June 1 and Aug 31 than ever before. 76 point 9% of flights arrived on time.

Company best: holiday travel.

Achieved a 72% on-time rate during the 4th of July weekend-that's a 20 point 4% increase over 2015 and a 48 point 7% increase over 2014.

72 point 2% on-time arrivals during the holiday travel period.

20 point 4% increase over 2015.

48 point 7% increase over 2014.

Company best: Start to a year.

Achieved best stretch of on-time arrivals in the past 5 years on flights between January 1 an August 31.

"Our focus on delivering reliable, on-time service to our customers continues to result in record-breaking operational performance across our system," said Greg Hart, United's chief operations officer and executive vice president. "Thanks to the hard work of our entire team, we flew more customers to their destinations on time this summer, despite encountering more days of challenging weather than in the previous years."

Key highlights of United's ongoing operational improvements include:

  • A company-best performance for flights arriving at or before their scheduled arrival time during the busy July 4 holiday travel period.
  • Earning a first or second place ranking among peers in key arrival and departure measures in the three months between Memorial Day and Sept. 1, when United transported more than 53 million customers.
  • A company-best start to a year from Jan. 1 through Aug. 31 for flights arriving on time.

United launched several key initiatives last year to improve reliability and enhance the customer experience, including making scheduling adjustments, increasing its focus on teamwork and equipping more employees with mobile technology to better serve customers. The airline has equipped its pilots and flight attendants with mobile devices and has begun deploying additional devices to other airport-based employees.

Additionally, United is utilizing innovative technology in the company's state-of-the-art Network Operations Center in Chicago, enabling the airline to better predict and recover from weather-related operational challenges. As United stated earlier this year, the airline expects approximately $300 million of value by 2018 from running a more reliable airline.

About United

United Airlines and United Express operate more than 4,500 flights a day to 339 airports across five continents. In 2015, United and United Express operated more than 1.5 million flights carrying more than 140 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates more than 720 mainline aircraft, and this year, the airline anticipates taking delivery of 21 new Boeing aircraft, including 737 NGs, 787s and 777s. The airline is a founding member of Star Alliance, which provides service to 192 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

United Airlines logo.

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SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com